Position: Operations Associate, Vendor Relations & Fulfillment Team
Location: New York, NY
Organization Overview
DonorsChoose.org is a simple way to fulfill needs and foster innovation in U.S. public schools. Our mission is to improve public education by empowering every teacher to be a change-maker and by enabling any citizen to be a philanthropist. Founded in 2000 by a teacher in the Bronx, DonorsChoose.org has enabled citizen philanthropists to fund more than 150,000 public school classroom projects, channeling over $70 million of resources to 4 million students in low-income communities. At DonorsChoose.org, someone giving $10 enjoys the same choice, impact, and vivid feedback that – until now – had been reserved for millionaire benefactors. National media such as Oprah Winfrey, The Wall Street Journal, and The New York Times have hailed DonorsChoose.org as “the future of philanthropy.” Learn more at DonorsChoose.org/about.
Team Overview
The Operations Team delivers on the DonorsChoose.org mission. We work directly with teachers, donors, and suppliers to enable an effective, streamlined user experience. To ensure the end-to-end integrity of every project request, the Operations Team manages communications and systems that guide projects from submission through fulfillment. We also coordinate the donor thank-you process, the rewarding final touch to the work performed by DonorsChoose.org. Inspired by productivity gains, continuous improvement, and scalable technology to better serve teachers and donors, the Operations Team collaborates daily with other teams to keep our program running smoothly. And we have a lot of fun.
As part of the Operations Team, the Vendor Relations & Fulfillment Team’s fundamental responsibility is to manage two interdependent roles:
Building scalable procurement systems to ensure funded projects are fulfilled and materials are delivered without delay
Developing relationships with our business partners to drive first-rate supplier performance, pricing, and partnerships
Position Responsibilities
The Associate will focus on the following to support vendor relations, fulfillment, and quantitative analysis functions:
· Monitoring and measuring vendor performance
o Driving vendor compliance with our unique business rules
o Communicating with vendors via email and phone
o Applying analysis to illuminate trends in vendor performance and opportunities for better pricing
· Collecting and analyzing data to maintain and strengthen a robust directory of select companies with whom we transact
· Troubleshooting issues stemming from procurement and related website functionality and tools
· Answering teachers’ fulfillment and materials inquiries and performing other customer service functions
· Fulfilling projects by purchasing teachers’ requested resources online and via our electronic procurement system
· Handling order and invoice exceptions and resolving their root causes
· Developing procedures and policies to support business rules
· Creating specifications for related website features to streamline processes
· Performing other team duties as needed
Position Qualifications
The right candidate is motivated by our mission and entrepreneurial, goals-driven culture. We seek a team player who is/has:
· Innovative and process oriented – excited and able to generate creative ideas for new ways to increase productivity
· Highly organized, detail-oriented, and able to coordinate and prioritize multiple activities simultaneously
· Excellent quantitative and analysis skills
· Computer literacy
o Advanced proficiency in Microsoft Office, particularly in Excel and Outlook
o SQL knowledge a strong plus
o Tech savvy, comfort in online environment, and willingness to learn new programs
· Comfortable with repetitive tasks while alert to workload trends and improvement opportunities
· Strong speaking, writing, interpersonal, and presentation skills
· A problem-solving philosophy and customer service orientation
· Desire to work in a fast-paced, startup environment; flexible to meet team needs; and excitement to take on challenges with a sense of humor
· College degree (required) and up to 2 years of work experience (preferred)
Compensation
DonorsChoose.org offers a competitive salary with excellent benefits, which include health, dental, and vision coverage; a non-contributing 401K plan; and 5 weeks paid vacation plus national holidays.
To Apply
Please send an email with one attachment containing both a resume and cover letter with salary requirements to Jonathan Evans at jonathan(at)donorschoose(dot)org. Include only “Operations Associate” in the subject line. The deadline to apply is Jan 20, but candidates will be considered on a rolling basis. No calls, please.